Shipping policy

Last updated: October 2026

Gallery of Tints (GOT) ships eligible orders across India to serviceable locations.

1. Order processing

Orders are generally processed within 1–3 business days, subject to product availability, order verification and operational requirements.

Processing time does not include delivery transit time. Weekends, public holidays, festivals and periods of high demand may cause additional delays.

2. Estimated delivery

Delivery is generally estimated at 4–8 business days after dispatch.

Delivery timelines are estimates and may vary because of courier operations, public holidays, festivals, weather, remote destinations, transport disruptions or other circumstances outside GOT's reasonable control.

3. Shipping charges

Free standard shipping is offered across India for eligible orders delivered to serviceable locations.

Any applicable shipping charge or special delivery condition will be displayed at checkout before the order is placed.

4. Tracking

Tracking details will be provided through the available order notification or tracking process after dispatch.

Courier tracking information may take time to update. If tracking has not changed for an unusually long period, contact GOT with your order number.

5. Partial Cash on Delivery (PPCOD)

PPCOD is available for eligible orders when displayed at checkout.

The customer pays the greater of ₹340 or 30% of the order total online. The remaining balance is payable to the delivery partner at delivery.

Examples:

₹499 order: ₹340 online and ₹159 on delivery.
₹1,000 order: ₹340 online and ₹660 on delivery.
₹1,500 order: ₹450 online and ₹1,050 on delivery.

The upfront payment forms part of the total order price and is not an additional charge.

The outstanding COD balance must be paid to receive the parcel. The payment method available for collecting the balance may depend on the courier and shipment.

6. Delivery attempts and failed delivery

Customers must provide an accurate delivery address, PIN code and reachable phone number.

If delivery fails because of an incorrect address, customer unavailability, refusal or another delivery issue, the courier may return the parcel to GOT.

For PPCOD orders, the upfront payment will be reviewed under the applicable cancellation and refund terms. Any deduction must be lawful, applicable and properly justified. Mandatory consumer rights remain unaffected.