Cancellation policy

Last updated: October 2026

This policy explains cancellation arrangements for orders placed with Gallery of Tints (GOT), including orders using Partial Cash on Delivery (PPCOD).

1. Payment options

Available payment methods are displayed at checkout. Eligible orders may be placed using prepaid online payment or PPCOD.

Under PPCOD, the customer pays the greater of ₹340 or 30% of the order total online. The remaining amount is payable at delivery.

Examples:

  • ₹499 order: ₹340 upfront and ₹159 on delivery.

  • ₹1,000 order: ₹340 upfront and ₹660 on delivery.

  • ₹1,500 order: ₹450 upfront and ₹1,050 on delivery.

The upfront payment is part of the order total, not an additional fee.

2. Requesting a cancellation

Customers who wish to cancel an order should contact GOT as soon as possible and provide their order number.

Cancellation may be possible before processing or dispatch. Once an order has been packed, dispatched or handed to a courier, cancellation may no longer be operationally possible.

A cancellation request is not considered confirmed until GOT communicates the outcome. If the parcel is already in transit, contact us for instructions.

3. Cancellation of prepaid orders

If a prepaid order is cancelled and a refund is due, the refund will ordinarily be processed to the original payment method where supported.

Any deduction must be lawful and justified by the circumstances. Refund timing depends on the payment provider and banking process.

4. Cancellation of PPCOD orders

For PPCOD orders, the customer pays the greater of ₹340 or 30% of the order total upfront, with the remaining balance payable at delivery.

Before dispatch

If GOT confirms cancellation before dispatch, the upfront payment will be reviewed for refund in accordance with applicable law and the circumstances of the order.

After dispatch

Once an order has been handed to the courier, cancellation may not be possible through the normal order process. Contact GOT for assistance.

Refused or failed delivery

If a customer refuses the parcel or fails to accept delivery, the courier may return it to GOT.

The outstanding COD balance is not collected if delivery is not completed. The upfront payment will be reviewed under the applicable cancellation terms and circumstances.

The upfront payment is not automatically forfeited in every case. Any deduction must be lawful, applicable and properly justified. Nothing in this policy overrides mandatory consumer rights.

Verified product or fulfilment issues

If GOT is responsible for a verified error, defective product or other qualifying issue, an appropriate remedy will be offered in accordance with our Return and Refund Policy and applicable law.

5. Cancellation by GOT

GOT may cancel an order because of product unavailability, an obvious pricing error, an unserviceable delivery location, failed payment verification or a legitimate fraud concern.

If a payment has already been collected, any refund due will be arranged in accordance with applicable law and the circumstances of the cancellation.

6. Returns and exchanges

Cancellation before delivery is different from a return or exchange request after delivery.

Size exchanges, damaged products, defective products and incorrect items are handled under our Return and Refund Policy.

7. Contact

For cancellation or payment assistance, contact GOT using the contact details published on galleryoftints.in. Include your order number and state whether the order has been processed or dispatched.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under applicable law.